Consumer Safety

Many people are injured each year due to faulty consumer goods.

We aim to ensure all goods on sale to the public are safe for their intended use.

Report an unsafe consumer product

What We Do

• Carry out inspections of premises to ensure consumer goods being supplied are safe.
• Investigate complaints relating to unsafe goods.
• Carry out surveys of targeted consumer goods to ensure they meet safety requirements.
• Respond to hazard warnings in relation to identified unsafe goods.
• Sample a range of consumer goods which may be tested in house or sent to an approved test house for examination to ensure they meet relevant safety requirements.
• Launch campaigns and initiatives to raise awareness of consumer safety issues.
• Provide advice to suppliers about the safety requirements that apply to the goods they supply.
• Provide advice to the public in relation to consumer safety issues.

Related:

Buy Toys Safely This Christmas (Nov 2021)
Guidance for businesses who place certain products on the NI market from 16 July 2021
Brexit: UKCA markings 
Button Batteries - Be Aware (Jan 2021)
Hotpoint and Indesit Washing Machines Recall (updated 8 June 2020)
Product Safety Information
E-cigarettes battery safety
Whirlpool Product Recall - update
Whirlpool Product Recall
Shop Safely this Christmas (2019)
Buying safe toys
E-Cigarettes - what you need to know
Blind Cord safety
Safety advice for unmodified Whirlpool tumble dryers
Register My Appliance Scheme
Protect your smile - the dangers of illegal tooth whitening practices

In performing our duties we adhere to the council’s enforcement policy. This policy explains how we make decisions when enforcing the law.

If your query or complaint relates to counterfeit goods, faulty goods or those with false or misleading descriptions please contact:

Trading Standards Service Department of Enterprise, Trade and Investment

176 Newtownbreda Road
Belfast
BT8 6QS
Tel:03001 236262
Email:consumerline@detini.gov.uk
Web: www.nidirect.gov.uk