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Antrim and Newtownabbey Borough Council Logo

Below is a list of of local community and voluntary sector initiatives supporting the local community including the vulnerable and elderly at this time. 

If you have information about other community support initiatives in the Antrim and Newtownabbey Borough, please let us know at the email below and we will ensure it is updated here.
E. covid-19communityresponse@antrimandnewtownabbey.gov.uk 

Support Service
Contact Details

COVID-19 Community Helpline

You can now access a free Advice NI helpline for information & advice, available 9AM-5PM, 7 days a week.

T. 0808 802 0020
E. covid19@adviceni.net
Text ACTION to 81025

Age N.I. Advice and Advocacy Service

Providing free confidential advice and support for older people, their family and carers on welfare benefits, community care, residential and nursing care, housing and health.

T. 0808 808 7575
E. advice@ageni.org
W. ageni.org/advice 

Open from 8 am to 7.00 pm 7 days a week.

Community Advice Antrim & Newtownabbey

Antrim Office: Farranshane House, 1 Ballygore Road, Antrim BT41 2RN
Newtownabbey Office: Dunanney Centre, Rathmullan Drive, Newtownabbey, BT37 9DQ

T. 0289590 6505
W. communityadvicean.co.uk

Newtownabbey Food Bank

c/o Carnmoney Church, 258 Carnmoney Road, Newtownabbey, BT36 6JZ,

T. 0758 117 9604

Antrim Foodbank

c/o Oasis Antrim, 10d High Street,  Antrim BT41 4AN

For opening times and referrals details contact T. 0751 581 3374.

Good Morning Newtownabbey

A free telephone service for older and vulnerable people within the community that offers advice and support to reduce isolation.
T.  028 9086 6385

Good Morning Antrim

A free telephone service for older and vulnerable people within the community that offers advice and support to reduce isolation.
T. 028 9446 4619

COVID-19 Response Telephone and Alert Service 

For those feeling vulnerable and isolated.

T. 028 9446 4619

Northern Ireland Benefit Enquiry Line

Provides advice and information on Attendance Allowance, Disability Living Allowance, Carer's Allowance and Carer's Credit.

T.  0800 232 1271

Open Monday, Tuesday, Wednesday and Friday 9.00 am to 5.00 pm and Thursday 10.00 am to 5.00 pm

BEDA (Ballycraigy Environmental Development Association)

Offering  hot meals and provision of groceries for older and vulnerable people in the Ballycraigy area of Antrim town. 

For further information or to request support for an older client please contact –  0792 245 3548 / 0778 463 3043

Crumlin Community Hub

A range of services for those self-isolating including: Picking Up Shopping; Posting Mail; Urgent Supplies; Collecting Prescriptions/Medication; A Friendly Phone Call. T
The elderly will be given priority.

Text or Call: 028 9620 8284 / 0748 431 2120 
E: info@asafeplacetobeme.co.uk

Women's Aid (Antrim, Ballyclare, Carrickfergus, Larne & Newtownabbey) 

Information, support and advice.

Floating Support T. 078 5196 6517 / 078 4120 4540
Community Resettlement T. 078 2140 2024
Domestic Abuse Helplines T. 0282 563 2136 / 0808 802 1414

Links Counselling Service

Here to help if you are feeling anxious, low in mood or suffering mild to moderate mental health difficulties.

T. 028 3834 2825
W. linkscounselling.com/news

Ulster Bank NI (RBS Goup)

Ulster Bank NI (RBS Group) has a range of support measures for customers, colleagues and charities in place. 

Click here for more information.

Macmillan Benefits Service Northern Ireland

Assisting cancer patients and their families with financial and practical support. 
T. 0300 1233 233
E. info@macmillanbenefitsservice.co.uk

Open from Monday to Friday, 9am-12.30pm and 1pm-4pm

Click here for more information

Northern Health & Social Care Trust - Health and Wellbeing Team

Directory of services and contact details to help improve mental health & emotional wellbeing 

Click here to download

Ballynure Friends  Ballynure Friends are a community group established to support the residents of Ballynure by assisting with grocery shopping, prescription collection, delivering food parcels and providing hot food to those in need.

Contact : David Cochrane
T: 0788 4004 114
1st Presbyterian Church Randalstown (The Jam Store)  They are distributing the DfC Food Boxes throughout the Randalstown area.

34 New Street Randalstown BT41 3AF
Contact : Rev Trevor McNeill 
T: 07907 699 986.

Rathfern Community Regeneration Group  Food Box Distribution and Signposting service to other support organisations where required.

Rathfern Social Activity Centre, Knockenagh Avenue Rathfern Newtownabbey BT36 6BE
Contact : Tommy Kirkham
T: 028 9086 5917 or 0770 9438 202. 
Merville Residents Association  Food Box Distribution within Merville Garden Village and bespoke support for residents with individual requirements if required.

Contact: Claire Crawford  
E: info@mervillehouse.com 
Ballyduff Community Redevelopment Group Food Box Delivery. Provision of 150 cooked meals in the area on a weekly basis and 150 Sunday Roast Dinners. Provision of  support to the community in terms of food, shopping needs and prescription collection. Weekly Live Community Events are delivered via Facebook such as Bingo etc.
Contact: Craig McMahon 
T: 0771 2278 835
CORE, New Mossley Food delivery and collection. Prescription collection on a daily basis. Sign posting of services to pensioners and socially isolated people in the area. Taking daily referrals from the COVID-19 Community Hub. Dealing with emergency housing referrals in association with the Housing Executive.

Contact: Anne Hales 
T:  0751 5853 439
Parkgate and District Community Group  Supply of essential shopping, collecting prescriptions daily telephone calls .
T:  028 9443 3178 Spar Parkgate
T: 028 9443 2376 1st Donegore (The Manse)
Glengormley Ambulance and Rescue Unit Taking elderly/disabled residents to and from supermarkets for essential supplies, transporting to hospital or doctors appointments

Email - glengormley.ambulance@ntlworld.com
T: 028 9059 3578 or 07733152968
Rathcoole Neighbourhood Renewal Partnership Prescription collection and Adult and Children's Activity Packs. Signposting for all Rathcoole Residents to a wide support network of Groups and organisations who can help/advise on Mental Health, Youth Support, Family Support and Befriending services. 

Contact: Cathy Hall
E: cathy.hall@antrimandnewtownabbey.gov.uk
or via Facebook www.facebook.com/rathcoole.neighbourhoodrenewal/
Cloughfern LOL
No. 24
Help with Prescription collection. Signposting for residents to other support organisations as required.

Contact: Brian Kerr - Via Advice NI Covid 19 Helpline  T: 0808 802 0020.  
Listening Ear, Rathcoole
Listening Ear based in the Dunanney Centre can provide advice, signposting, community advice and most importantly a ‘Listening Ear’ to anyone in need of support at this time.  They can offer a regular phone call service to anyone suffering from social isolation, anxiety, depression, post-natal depression or PTSD.  They also have an out of hours helpline available to support mental health and suicide prevention at any time of the day or night
T: 028 9508 5934 (24 hours)
E: listeningearnewtownabbey@outlook.com
W: www.listeningear.co.uk
Facebook: Listening Ear Newtownabbey
Twitter: @listeningear9
7th Heaven Animal Rescue Trust A small registered animal charity,  who have schemes providing pet food support to pet owners in financial distress and also pet food and shelters to feral and community cats, if people are willing to care for them

T: 02 894 432229 
E: animalrescuetrust@hotmail.com