Corporate Performance & Improvement Plan 2023-24
We are pleased to introduce our Corporate Performance and Improvement Plan (pdf) detailing our commitments for our residents in relation to the Services which we continue to deliver.
As we enter a new Council Term, we are in the process of reviewing our Corporate Strategy and will continue to align this with our Community Plan. We also continue to be committed to ongoing improvements and recognise that this requires us to find new ways of working that improve the quality of life for our residents.
This year we have identified 6 areas for improvement as we continue to recover from the Covid-19 pandemic.
The current cost of living crisis has required us to find savings in our budgets without impacting on the quality of services we provide and maintain our high levels of customer satisfaction. We also want to progress our commitments to make our Borough greener and cleaner to minimise the impact on climate change. We continue to maximise our contribution to the health and wellbeing of our residents through a programme of activities in our Parks and Open Spaces, Leisure and Arts and Cultural services.
We are committed to supporting our local businesses and investors by aligning our planning and business support services and by making sure we pay our suppliers more promptly. We will continue to manage our staff attendance figures and invest in our leisure facilities to make sure that the usage of these continues to increase.
The delivery of this Plan will require us to work with a wide range of partners including
our staff and trade unions. We will report on this in our annual self-assessment report
which will be published in September 2023.
Corporate Plan 2019-30
This Plan builds upon the work of the Council over the last four years and maintains our commitment to become a progressive, smart and prosperous Borough. We will continue to be inspired and driven by the ambition of our people to make this a reality. The Plan highlights our commitment to provide high quality, efficient and effective public services.
The Council’s ambitions reflect our responsibilities to provide resilient and reliable leadership, to improve our environment and encourage and support economic growth and prosperity.
We want to engage, empower and connect with local communities, improve the lifestyles of our residents and use new and innovative ways of connecting with and listening to our residents and visitors to ensure we are making a positive difference in the Borough. These ambitions are underpinned by a connected and enabled community, a culture of high performance and by ensuring the highest standard of governance.
Recovery Plan 2021-23
In response to the pandemic, the Council has produced a Corporate Recovery Plan 2021-23 which was approved in August 2021. This serves to ensure the recovery of our services and meeting the requirements of our statutory duties. The council will measure and monitor the performance of the corporate indicators as set out in the Recovery Plan.
Corporate Recovery & Improvement Plan 2022-23
The Council approved the Corporate Recovery & Improvement Plan 2022-23 on 27 June 2022.
The Plan sets outs four Performance Improvement targets for 2022-23, alongside a range of Corporate Performance Indicators and Statutory Performance Targets.
Performance against these targets and indicators will be reported quarterly to the Audit & Risk and Policy & Governance Committees. An Annual Self-Assessment Report of Performance for 2022-23 will be reported to the Audit & Risk Committee and Council for publication by 30 September 2023.
Hard copies and alternative formats are available by contacting:
The Performance and Transformation Team
T. 0300 123 4568