Alternative Formats

To ensure our Council services, information and publications are accessible by all persons with a physical, sensory, language or intellectual barrier we will provide information in alternative formats on request, where reasonably practicable.  Where the exact request cannot be met we will ensure a reasonable alternative is provided.

Alternative formats may include:

• Easy Read
• Braille
• Audio formats (CD, mp3 or DAISY)
• Large print
• Minority languages to meet the needs of those for whom English is not their first language

ReachDeck

We use the ReachDeck feature on our website to enhance accessibility. The features of this service include:

• Text-to-speech with choice of reading speeds and highlighters to enhance reading comprehension
• Translation of web pages into 99 languages; speak translated text aloud in 40 languages
• On-screen text magnifier helps users with visual impairments
• MP3 generator converts text to audio files for offline listening
• Screen mask blocks on-screen clutter, letting readers focus on text being read
• Web page simplifier removes ads and other distracting content for easier reading
• Custom settings that are built in to suit individual user needs and preferences

Language line Interpreting Service

Language line Interpreting Service

 

Language line is a service that is available at all Council facilities when communicating with Customers Face to Face. It helps to allow communication with those who are non- English speakers or have limited English. This telephone interpreting service enables communication in over 240 languages between the officer and resident.

We also have a Video Interpreting Service which is available at Antrim Civic Centre and Mossley Mill as required, where Customer Support Assistants can use an iPad to directly access the language (including BSL) required to communicate with those who are non- English speakers or are deaf.