The public should report any incidents of flooding to the Flood Incident Line T. 0300 2000 100. This number is available 24 hours a day, seven days a week. You don't have to decide which organisation you need to ring and you don’t have to contact the Rivers Agency, Roads Service or NI Water - this will be done for you.
When you ring, a member of staff will take all your details and contact the appropriate agency on your behalf. You can also call this number if you need sandbags to protect your property.
This is a non emergency number but if anyone is in real danger then the emergency services should be contacted on 999.
If you are having problems with your electricity, please contact the NIE Customer Helpline on 0345 7643 643
If you think there is a blockage in your sewers or if your property has been flooded by our public sewer, please call us on 03457 440088 and one of our team will be here to help, 24 hours a day.
Further information on preventing blockages can be found on the NIW website https://www.niwater.com/blockages/
Flood Re is a flood re-insurance scheme set up to help households who live in a flood risk area find affordable Home Insurance. For further information and advice on Flood Re, visit www.floodre.co.uk/homeowner/.
For advice on how to take care of your home before, during and after a flood event click here
To help you to be prepared if flooding occurs, you can download this template Household Flood Plan which will give you practical guidance on steps you can take before, during and after a flood incident.
In order for affected householders to apply under the Scheme of Emergency Financial Assistance (SEFA), the Council must first activate the SEFA scheme.
Householders who are severely inconvenienced by flooding caused by rainfall must notify the Council as soon as possible (and not later than 7 calendar days).
The first step in this process is to contact the Flooding Incident Line T. 0300 2000 100 for assistance. Contact must be made as soon as possible following the flooding event (and no later than 7 calendar days).
Homeowner Flood Protection Grant Scheme
If you own your home and experienced indoor flooding from a river, sea, surface water or sewerage, you could be eligible for a grant to protect your home against flooding. It is a government scheme to help homeowners who:
- Experienced flooding in their home at least once in last twenty five years
- Live in an area where there is a recognised risk of flooding
The grant could cover some or most of the cost of installing barrier equipment to protect a home from flooding in the future. The Homeowner Flood Protection Grant scheme grant scheme is not open to tenants.
Find out more about the Homewowner Flood Protection Grant Scheme Application.