Flooding

Report Flooding

The public should report any incidents of flooding to the Flood Incident Line T. 0300 2000 100. This number is available 24 hours a day, seven days a week. You don't have to decide which organisation you need to ring and you don’t have to contact the Rivers Agency, Roads Service or NI Water - this will be done for you.

When you ring, a member of staff will take all your details and contact the appropriate agency on your behalf. You can also call this number if you need sandbags to protect your property.

This is a non emergency number but if anyone is in real danger then the emergency services should be contacted on 999.

Electricity Problems

If you are having problems with your electricity, please contact the NIE Customer Helpline on 0345 7643 643 

Blocked Sewers

If you think there is a blockage in your sewers or if your property has been flooded by our public sewer, please call us on 03457 440088 and one of our team will be here to help, 24 hours a day.

Further information on preventing blockages can be found on the NIW website https://www.niwater.com/blockages/

Home Insurance

Flood Re is a flood re-insurance scheme set up to help households who live in a flood risk area find affordable Home Insurance.  For further information and advice on Flood Re, visit www.floodre.co.uk/homeowner/.

For advice on how to take care of your home before, during and after a flood event click here

To help you to be prepared if flooding occurs, you can download this template Household Flood Plan which will give you practical guidance on steps you can take before, during and after a flood incident.

When the Council has been alerted to the possibility of an increased risk of flooding, a quantity of sandbags may be made available for the public to collect from the following locations on a self-help basis.

• Mossley Mill  (Outside normal hours ask Security for access)

• Ballyearl Leisure Centre

• Valley Leisure Centre 

• Whiteabbey Village Car Park

• Ballyclare Carpark, The Square, Ballyclare

• Environmental Services Depot, Newpark, Antrim

• Tesco, Crumlin

• Toome House, Toomebridge

• Neillsbrook Community Centre, Randalstown

The public are encouraged to be proactive and make arrangements to protect themselves and their properties in anticipation of flooding.

Sandbags can also be purchased from appropriate hardware suppliers and DIY stores.

Northern Ireland Housing Executive
General Enquiries Office T. 03448 920900
Repairs & Emergencies T. 03448 920901

Northern Ireland Electricity
Customer Helpline T. 03457 643 643

British Telecom (BT)
Customer Services  or to Report a Fault T. 0843 850 2091

Gas Emergency Service
To report the smell of gas or a gas leak T. 0800 002 001

Northern Ireland Water
Mains Water Quality including Sewers/Drains T. 03457 440088

Transport NI
Roads, Footpaths, Blocked Gullies T. 0300 200 7891

Rivers Agency
Rivers or Watercourses T. 028 9260 6100

Related Links:

Check the Risk of Flooding in Your Area (NI Direct website)
Flooding Advice (NI Direct website)
Sewer, Property & Garden Flooding (NI Direct website)
Homeowner Flood Protection Grant Scheme (DfI website)