• Important Notice
  • There are some changes to Council Services over the July Holidays
  • Accessibility Options

Antrim and Newtownabbey Borough Council Logo

Our customers are at the heart of everything we do. We strive to be a trusted partner, providing accessible, responsive and transparent customer services that empower our community.

The Council welcomes, and proactively seeks feedback from residents, visitors, stakeholders and local businesses as part of our commitment to provide high-quality services. You can use this page to provide any compliments, comments or complaints.

If something goes wrong or you are dissatisfied with our services, please tell us. This web page provides information on our complaints procedure and how to make a complaint. It also tells you about how we will handle your complaint and what you can expect from us. You can also download “Key Information for making a complaint” for further information.

We regard a complaint as 'An expression of dissatisfaction by one or more members of the public about the Council’s action or lack of action, or about the standard of service provided by or on behalf of the Council.’

Submit a Compliment, Comment or Complaint


Complaints Handling Procedure

  • A quick guide to Our Complaints Handling Procedure
  • What is a complaint?
  • What can I complain about?
  • What can't I complain about?
  • How do I complain?
  • Who can complain?
  • How long do I have to complain?
  • What happens when I have complained?
  • What happens if I'm still dissatisfied?
  • Getting help to make my complaint