Social Media Policy

You can find us on:

Corporate Accounts

facebook.com/ANBorough/

twitter.com/ANBorough

linkedin.com/ANBorough

instagram.com/anborough_

tiktok.com/@anborough

youtube.com/ANBorough

We also manage these secondary accounts: 
 

Tourism
 

instagram.com/visitantrimnewtownabbey
facebook.com/visitantrimnewtownabbey
 

Theatre & Events

facebook.com/GardenShowIRL

instagram.com/gardenshowirl

twitter.com/GardenShowIRL

tiktok.com/@enchantedwintergarden

facebook.com/enchantedwintergarden

instagram.com/enchanted.winter.garden

facebook.com/theatreatthemillandthecourtyardtheatre

twitter.com/TheatreAtMill

facebook.com/TheOldCourthouseAntrim

Mayor

facebook.com/CllrMarkCooper

Jobs

facebook.com/ANBoroughjobs

Community

facebook.com/GrangeNeighbourhoodRenewalPartnership
facebook.com/rathcoole.neighbourhoodrenewal
facebook.com/antrimandnewtownabbeypcsp
facebook.com/peaceIVprogrammeantrimandnewtownabbey 

Our Social Media Team is on hand to help with your queries Monday – Friday 9am-5pm however we would advise that if your query is urgent you contact our Customer Hub via
E. info@antrimandnewtownabbey.gov.uk,  T. 0300 123 4568 or live chat (look for the purple icon on the bottom right hand of your screen).

We expect users to offer the same level of courtesy that is offered to them. All users must comply with the social media platform's Terms of Use as well our house rules:

• We will remove any comments on our posts that we feel are inappropriate, or discriminatory against any individual or group, including comments which:
   
  • bully, harass or intimidate any individual or organisation
  • are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • use hate speech or conspiracy theories which could be damaging to our communities
  • infringe or violate someone else's rights
  • violate the law
  • discuss ongoing legal proceedings
  • are spam
  • advertise products or services
  • are irrelevant or off-topic (e.g. comments about a missed bin on a post promoting an event)
  • are disruptive
  • are repetitive
  • are deemed to be political or electioneering. Please contact your councillors if you wish to discuss political issues.
     
• We will also remove, ban or report users who continue to post comments such as those listed above.
   
• We will disable comments on social media posts in some instances where required.
   
• Where a complaint issue is raised via direct message to an official Antrim and Newtownabbey Borough Council social media account, we will respond to the complaint via the complaints process. 
   

1. Competitions are open to residents of Northern Ireland over 18 years of age unless otherwise stated.
    
2. There are no entry fees or purchases necessary to enter our competitions.
    
3. Only one entry will be accepted per person.
    
4. Entries past the closing date will be not be permitted.
    
5. Winners will be chosen at random and will be notified via private message within 28 days of competition closing date.
    
6. We will never ask winners for their personal information or to click a link to claim their prize. Entrants should be cautious to avoid scammers. Council will monitor posts and remove any potential scams, however, it is the users responsibility to use their own judgement.
    
7. If winners cannot be contacted or do not claim their prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
    
8. Competition winners’ names will be available 28 days after the closing dates by contacting us via E. marketing@antrimandnewtownabbey.gov.uk.
    
9. Council reserves the right to cancel or amend the competition and these terms and conditions without notice if necessary, due to matters outside of the Council's control. Any changes to the competition will be notified to entrants as soon as possible by the Council.
    
10. The Council's decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
     
11. Competitions are in no way sponsored, endorsed or administered by, or associated with, any social media platforms.
     
12. The competition and these terms and conditions will be governed by Northern Irish law and any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.
     
13. Entry into our competitions will be deemed as acceptance of these terms and conditions.

For urgent queries, please contact our Customer Hub who can help you Monday – Friday between 9am and 5pm, via:

E. info@antrimandnewtownabbey.gov.uk
T. 0300 123 4568
Live chat (look for the purple icon on the bottom right hand of your screen).

To speak to us about our social media accounts please contact us via
E. marketing@antrimandnewtownabbey.gov.uk