We would encourage all neighbours to talk to one another and try and resolve any problem hedges informally and amicably. If no solution can be found then the next step is to write to your neighbour explaining the problem and asking for a resolution. You will need to provide us with a copy of this letter before we can pursue any complaint.
You can use our sample letters to help explain to your neighbour how their hedge is blocking your light.
If your neighbour refuses to talk or correspond with you, you could consider using mediation. You could ask a community representative or mutual acquaintance to intervene. Or you could contact an independent mediator. But there may be a cost associated with this.